Refund Policy

Welcome to, a website and online service owned and operated by ENTR Milica Apostolovic “Kub Illustrations”, Rgotina, Serbia (hereinafter: “Operator”, “we”, “us” or “our”). Please read this page to get a clear understanding of how the downloads of digital products (“Products”) and refunds are managed.

Product Download

Access to Products is granted immediately after your purchase. Once your order has been processed, we will send you a confirmation email using the email address you provided on our order form. This email will serve as your electronic purchase receipt and contain the information you need to access our Product downloads.

If you can’t access the files, please contact, and we will manage your order manually.

We are all unable to find downloaded files from time to time, so we allow you to complete 10 downloads from the link that can be accessed in your log in area. We reserve the right to terminate your access to our download servers after completing these 10 downloads.


Your satisfaction with our Products is highly important to us. However, due to the nature of Products, we cannot make refunds or exchanges. Please make sure that you’ve carefully read the product description before making a purchase.

If you change your mind about your purchase and you have not downloaded our Products, we will happily issue you a refund upon your request. Refund requests, if any, must be made within 24 hours of your original purchase. Refund requests made after you have downloaded our product will be denied.

If you have any questions regarding our Products, please contact us before purchasing 


This document was last updated on October 13, 2020